Policies & Procedures
800-708-4303 www.hcadist.com Fax 303-858-1522
Ordering
Telephone orders may be placed Monday through Friday, 7:00am through 5:00pm.
Walk in purchases may also be picked up at our facility conveniently located at
7146 S. Tucson Wy #A, Englewood, CO 80112 during these same hours. Faxed
purchase orders may be sent 24 hours a day via our fax line at 303-858-1522.
Payment
We accept VISA, MasterCard, Discover and American Express for all purchases.
COD Cash/Certified funds are required for all other methods of payment. For
dealers requesting COD/Company Check, a bank reference will be required.
Returned checks are subject to a $50 service fee plus the amount of the check.
Shipping
HCA Distributing will ship your order the same day via UPS Ground service
provided a credit approved order is in house by 2:30pm Mountain Time. Heavy,
oversize, or items that require special handling will be sent motor freight FOB
Englewood, CO. UPS Early AM, Red, Blue, and Orange label services are available
for an additional charge.
Freight
Unless otherwise noted the dealer will be responsible for all freight, fees,
and insurance charges incurred. FOB Englewood, CO.
Drop Shipments
HCA Distributing will facilitate the drop shipment of products from our
warehouse to your jobsite. All drop shipments must be prepaid in full including
all applicable freight charges. No CODs are accepted.
Damage
All shipping damage must be reported to HCA Distributing within 48 hours of
receipt. While HCA Distributing takes great care to properly inspect and pack
your order prior to shipment, damage may occur in transit to you. It is
imperative when you receive a package with visible carton damage, it must be
inspected immediately and the damage noted with the carrier. If a product has
been damaged in transit a claim must immediately be made with the freight
carrier. Failure to do so may result in the carrier refusing to honor the
claim.
Defective
If a product arrives Damaged on Arrival (DOA), you will be eligible for either
an exchange or warranty repair as determined by the vendors' published DOA
policies. You must contact HCA Distributing for an RMA number prior to
returning the defective product. Products returned without an RMA# will be
refused. No defective claims will be honored after 30 days from the date of
invoice.
Discrepancies
HCA Distributing is extremely proud of our shipping accuracy. However, mistakes
are made. If you receive a shipment with a discrepancy, please contact us
immediately. We will arrange to return the incorrect product and expedite your
fulfillment order. All shipping discrepancies must be reported within 48 hours
of the shipment arrival date (as determined by package tracking).
Refused Orders
All refused orders are subject to a 20% restocking fee plus all applicable
freight charges.
Stock Returns
All unopened, factory sealed boxes may be returned to HCA Distributing within
30 days from the date of invoice. A 20% restocking fee will be applied to the
return of the unopened products. The restocking fee will be waived if a 1 for 1
offsetting order is placed at the time of the return. All opened boxes will be
assessed a 30% restocking fee plus the cost for any missing packing materials,
manuals, remotes, or other supplied accessories. The dealer will prepay the
freight back to HCA Distributing. All returns require an RMA number. No returns
will be accepted without an RMA number.
Special Orders
HCA Distributing is pleased to accommodate special orders for items not
normally stocked. We will require a noncancelable purchase order plus
prepayment prior to placing the order with the vendor. By their unique nature,
special order items may not be returned.
Advertising & Resale
Products purchased from HCA Distributing may not be advertised or sold through
any electronic media (i.e. Internet), Mail Order, or other electronic or
printed media without prior written permission from HCA Distributing. All
products are to be installed directly by the dealer or sold expressly to the
end user.
Disclaimer
Buyer assumes all responsibility for the proper selection, design,
installation, operation, and maintenance of all the merchandise provided by HCA
Distributing Ltd. HCA Distributing LLC. will not be held liable for any damage
due to mishandling, improper installation, or incorrect maintenance, including
but not limited to loss of profits by buyer.
HCA Distributing takes great care to ensure the accuracy of the information contained within its printed and electronically published catalogs, literature, price list and other publications. All specifications, terms and conditions, availability, model changes, and pricing are subject to change without notice.