HCA Distributing Policies
Distributing Return Policy
All returns require prior approval before they will be accepted.
Anything shipped to HCA without prior approval will be refused.
New, factory sealed product may be returned within 30 days
from the date of original purchase. Product returned after 30
days will incur a 20% restock fee.
Opened product will not be accepted for return or exchange.
Only in store merchandise credit will be given for authorized
returns. HCA does not issue refunds.
Returns will be credited at the price paid on the invoice or
current selling price, whichever is lower.
Closeout Items are not eligible for refund or exchange. All
sales are final.
Special orders are non-refundable or exchangeable.
Please insure that you are ordering the correct item; HCA
Distributing will not be held accountable for dealer errors.
order items will be indicated as such on the website.
All Special Orders are prepaid (the product will not be
ordered until payment is received). Freight may be charged
separately so that an accurate amount is applied. The customer is
responsible for all applicable shipping charges associated with the
Rushed Special Orders incur an additional $30 charge. Rushed
Special Orders will be placed immediately. Rushed orders will be
placed 2nd day or overnight air. The customer is still
responsible for all charges associated with the order.
Please allow 1-3 weeks for all regular Special Orders. You
will be called when the product arrives.
Please call or ask if you have any questions on whether or
not something may or may not be a Special Order item.
Defective products are eligible for return only within the
guidelines of each manufacturer.
Most TV’s/Monitors/Projectors generally require in-field
service repairs as per the manufacturer’s warranty.
Returns for TV’s/Monitors or projectors will only be
accepted with prior approval from the factory.
Ordering & Shipping
Normal Business hours are 7:30 am to 5:00 pm (Mountain),
Monday through Friday. This may exclude major holidays or days with
inclement winter weather.
HCA Distributing is a wholesale distributor. You must be an
authorized dealer (hold current sales tax license and have an
application on file) to purchase through our website and/ or in our
Denver, Colorado shop.
A valid copy of a Sales Tax ‘Resale Certificate’ License and
a business license must be provided with and be on file with the
Dealer Application before an order can be processed.
Online accounts (logins and passwords) will be issued to the
individual named on the Dealer Application. One username and
password will be issued per Dealer.
Dealer payment terms are: Cash, COD, Company Check, Visa,
MasterCard, American Express, and/ or Discover. Transamerica is a
finance option available to qualified and pre-approved dealers. No
orders will be processed for shipment or pickup on past due
Terms may be applied for and will be considered on a case by
case basis. Interest will be applied to the total balance of all
past due invoices for customer who have terms.
Returned checks and credit card initiated reversed credit
card transactions will incur a $20 or greater fee per incidence.
HCA Distributing reserves the right to pursue legal action on
all delinquent accounts. The Dealer agrees to pay all attorney fees
and legal costs associated with and/or incurred by collecting money
owed by the Dealer, including post-judgment costs of collection.
HCA will pay UPS ground shipping on any order within the
continental US, on orders totaling $500.00 or more of qualifying
products. Products that do not qualify will be charged freight.
Free Shipping excludes any COD charges, fees or special order
Free shipping excludes
(because these items are typically oversized, oddly sized, and/or
Televisions larger than 32”
Bulk wire and cable
Wood or metal furniture
Structured media cans
Rack bundles and components
Home theater/speaker packages
TV mounts heavier than 50 lbs.
Expedited shipping requests will be charged as the difference
between the cost of UPS ground and expedited, on qualifying orders.
Orders will be shipped FOB Denver, Colorado. Shipping charges
will be prepaid, added and/or left off the invoice in accordance
with the customer’s account specifications and in accordance with
Orders will ship via UPS ground unless otherwise arranged.
UPS Next Day, Two Day, Three Day, and COD are also available at an
additional charge. UPS shippable orders received by 2:30 pm
(Mountain) will be processed and shipped the same day. You may also
pick up your order (Will Call) at our shop: 2650 W 2nd
Avenue, #15 Denver, CO 80219.
Orders that must be shipped via truck will be shipped via a
carrier selected by HCA. Additional charges will be incurred for
truck orders shipping to a residential address or address without
proper dock high receiving.
HCA will not drop ship from a manufacturer direct to a dealer
or dealer’s customer nor will HCA take payment directly or
indirectly from a dealer’s customer.
Prices on the website are effective immediately and subject
to change without notice. Availability is subject to change without
While we, at HCA, do our best to advertise the most accurate
pricing, pictures, and product information to the best of our
abilities, we will not be held responsible for typographical errors
on our website or in any printed or transmitted advertisement or
By placing an order with HCA, the Dealer is accepting the
most current terms and conditions of sale. These terms and
conditions are at the discretion of HCA and can be amended without
Shipping, billing, and/or pricing errors must be reported to
HCA within 7 days of receiving a shipment or picking up an order.
Product warranties are covered under the individual
manufacturer’s stated warranties. Please refer to the enclosed
owner’s manuals and warranty cards for the applicable warranty
Thank You for Your Continued Commerce,
Distributing: The Installer’s Resource